True Story

[Gregory Matthews]

The following story is true.  After you read it, I invite you to join me In a laugh   on me!  

I had some questions related to my electric charges if I were to change from my present schedule to a schedule that included charging an electric vehicle.  So, I dialed my electric utility company.

The service representative seemed to have a hard time understanding my questions.  But, I patiently explained that my questions involved the charges for my electricity if I switched to the electric vehicle rate schedule.   Several times I informed the representative of this.

At one point, he consulted with a supervisor and came back to me with an answer, which did not answer my question.  It seemed that he never could come up with an answer to my questions.

Finally, he told me he was going to switch me to another person who should be able to answer my questions.   As  I responded, I told him that it sounded to me like he was switching me to someone who would sell me an electric vehicle and I knew that the utility did not sell automobiles.  He agreed that the utility did not sell automobiles and switched me to this next person.

I told that person that I had not idea as to why I had been switched to him.  I asked him what his function was as related to helping people.  He informed me that he was there to help me with my bill for my cell phone.

By accident I had telephoned the telephone company and not the company that supplied me with my electricity. For the almost 30 minutes of conversation I had been talking to ATT.